Terms of Service

These Terms of Service ("Terms") govern your access to and use of the NaliGrid platform, including our website, web application, and any related services (collectively, the "Platform"). The Platform is owned and operated by NaliTech Consults Limited, a company registered in Nigeria.

By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to enter into a binding contract to create an account. By registering, you confirm that the information you provide is accurate and that you have the authority to act on behalf of any business or organisation you represent.

The Platform supports multiple account roles, each with different access levels:

• Planner; full access to event planning, vendor management, financials, and client tools for events they create
• Coordinator; access to coordination tools either as an invited collaborator on a Planner event, or as a standalone account for self-managed coordination projects
• Vendor; limited access to view and respond to bookings, deliverables, and event-day status for events they are invited to
• Client; either read-only access to a specific event's progress via a shared portal link without requiring an account, or a Client account from which you can create events, request quotes, and buy and keep tickets
• Ticket buyer; anyone may buy a ticket for a listed event without creating an account

Each role has different visibility into Platform data. In particular, financial information entered by a Planner is visible only to that Planner and is not shared with Coordinators, Vendors, or Clients.

• Provide accurate information when creating an account or events
• Keep your login credentials secure and confidential
• Use the Platform only for lawful purposes related to planning, coordinating, or participating in real events
• Not attempt to access data, accounts, or areas of the Platform you are not authorised to access
• Not use the Platform to harass, defraud, or harm any other person

4.1 Event and Guest Data

As a Planner or Coordinator, you may input information about your clients, guests, vendors, and team members ("Event Data"). This may include names, contact details, dietary or accessibility information, RSVP status, and payment details related to your event.

4.2 Your Role as Data Controller

Where you input personal information about other individuals (such as guests, clients, or vendor contacts), you act as the data controller for that information, and NaliTech acts as a data processor, processing that information solely on your instructions and for the purpose of providing the Platform to you.

5.1 Pricing Model. NaliGrid uses a per-event activation model. A Planner pays a one-time activation fee for each event to unlock its full features. The fee is currently ₦20,000 per event, regardless of the size of the event, and is paid by card at the point of activation. The fee shown to you at the point of activation is the fee that applies, and we may waive it during promotional or introductory periods.

5.2 Payment Processing. Payments are processed through third-party payment processors (currently Paystack and/or Korapay). NaliTech does not store your card details.

5.3 Refund Policy. Event activation fees are non-refundable once the Platform features for that event have been accessed and meaningfully used.

5.4 Service Units. Some services (QR check-in passes, access cards, WhatsApp invites, and day-before guest reminders) are sold in units. You choose how many units you need and pay that exact amount by card. One unit is used each time the service is delivered to one guest. Units are a prepayment for the named service only: they are not money, cannot be withdrawn or exchanged for cash, and cannot be used for any other service. Units are held on the account that bought them, can be used on any event that account manages, and cannot be transferred to another account. Units are non-refundable once bought, including unused units, except as required by law. If a delivery fails on our side, the unit for that delivery is returned to your account. NaliTech may also grant units to an account at its discretion.

5.4.1 NaliGrid Credits. A top-up credit balance is not currently offered and no payment on the Platform is made from a stored balance. Any credit balance held on an account before this change has been converted into service units on that account.

5.5 Selling Tickets. Organisers may sell tickets for their events through the Platform. Setting up ticketing is free. NaliTech charges a platform fee on each ticket sold, at the rate shown in your Ticketing dashboard (currently 5% of the ticket price), which is deducted when the buyer pays. Our payment processor also deducts its own processing fee from each sale (currently 1.5% plus ₦100 for local payments, with the ₦100 waived on payments under ₦2,500 and the fee capped at ₦2,000; international cards are charged more). An estimate of both deductions is shown when you set a ticket price. The remainder is settled to the bank account you provide by our payment processor, on that processor's settlement schedule. You are responsible for providing correct payout details, for the accuracy of your event and ticket information, for delivering the event, and for complying with any tax or regulatory obligations that apply to your ticket sales.

5.6 Buying Tickets. When you buy a ticket, your contract for the event is with the organiser of that event, not with NaliTech. NaliTech provides the platform through which the ticket is sold and issued, and does not organise, control, or guarantee any event. A ticket is issued as a QR code and admits one entry: once it has been scanned it cannot be used again, so keep your ticket link private.

5.7 Ticket Refunds and Cancellations. If a ticket cannot be issued after you have paid (for example, because the last ticket sold while your payment was being processed, or because the payment did not match the ticket), the payment is refunded automatically. In all other cases, including where an event is cancelled, postponed, or changed, refunds are the responsibility of the organiser and are subject to the organiser's own policy. Please contact the organiser first. The platform fee is not refunded where an organiser chooses to refund a buyer, except as required by law.

5.8 Public Listing. Organisers may choose to list an event on the public ticket page. By switching this on, you permit NaliTech to display that event's name, date, venue, description, image, and ticket prices publicly and to make them available to search engines. You may switch the listing off at any time.

The Platform includes a vendor directory containing vendor records. Some entries in the shared directory may be unverified listings provided for discovery purposes. NaliTech does not guarantee the accuracy of vendor directory information.

The Platform, including its design, software, branding, and underlying technology, is owned by NaliTech Consults Limited. These Terms do not grant you any ownership rights in the Platform.

You retain ownership of the Event Data, photos, documents, and other content you upload to the Platform. You grant NaliTech a limited licence to host, store, and process Your Content solely for the purpose of providing the Platform to you.

• Use the Platform for any event or purpose that is illegal under Nigerian law
• Attempt to reverse-engineer, scrape, or extract data from the Platform beyond normal use
• Upload content that is unlawful, defamatory, or infringes the rights of others
• Use the vendor directory to harvest contact information for unsolicited marketing unrelated to event planning
• Sell tickets for an event you do not intend or are not authorised to hold, resell tickets in breach of the organiser's terms, or interfere with ticket sales, for example by placing holds on tickets you do not intend to buy

We aim to keep the Platform available and reliable. However, we do not guarantee uninterrupted availability due to factors outside our reasonable control. For events where real-time coordination is critical, we recommend maintaining a basic offline backup plan.

To the maximum extent permitted by Nigerian law, NaliTech is not liable for any indirect, incidental, or consequential losses. NaliTech total liability for any claim shall not exceed the total fees paid by you to NaliTech in the twelve months preceding the claim.

You may stop using the Platform and request account deletion at any time. We may suspend or terminate accounts that violate these Terms.

We may update these Terms from time to time. We will notify users of material changes via the Platform or email.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the exclusive jurisdiction of the courts of Nigeria.

services@naligrid.com
NaliTech Consults Limited
Abuja, Nigeria