Question 1

What is NaliGrid?

Accepted Answer

NaliGrid is a premium, multi-role event management workspace. We help planners, venue coordinators, and vendors collaborate in real-time, trace phase milestones, and manage secure contract payouts.

Question 2

Who is the platform designed for?

Accepted Answer

NaliGrid supports multiple roles: Planners, Coordinators, Vendors, Clients, and Team Members. Each user gets a customized dashboard tailored to their specific responsibilities.

Question 3

How do I invite team members?

Accepted Answer

Once you create an event, you can go to the "Team" tab and send an invite to coordinators, team members, or vendors.

Question 4

How do notifications work?

Accepted Answer

NaliGrid delivers real-time notifications via an in-app center, push notifications, and email alerts.

Question 5

How do I configure my workspace theme?

Accepted Answer

Planners can configure custom theme preferences directly in account settings.

Question 6

How do on-site checklists synchronize?

Accepted Answer

When a coordinator checks off a task, it updates in real-time on the master planner dashboard.

Question 7

What is the Live Feed board?

Accepted Answer

The Live Feed is a websocket-powered timeline that broadcasts active checklists, vendor logs, and schedule overruns.

Question 8

Can clients view progress without creating an account?

Accepted Answer

Yes. Planners can share a secure, token-based read-only link to the Client Portal.

Question 9

How does the guest check-in system work?

Accepted Answer

Coordinators can check in guests at the door using a real-time tracking interface.

Question 10

Can I import tasks and checklists in bulk?

Accepted Answer

Yes. Planners can import task boards and guest lists via standard CSV uploads.

Question 11

How secure are event payments?

Accepted Answer

Extremely secure. All event activations and transactions are verified securely server-to-server via our API.

Question 12

What is the Stored-Value Credits System?

Accepted Answer

NaliGrid allows planners to add event credits to their account wallet using Paystack or Korapay.

Question 13

How are vendor payouts processed?

Accepted Answer

Vendor payouts are initiated by the planner from the financials dashboard and processed through our payment gateway.

Question 14

Are refunds available for event credits?

Accepted Answer

Credit top-ups are non-refundable except as required by law.

Question 15

What platform-level security is in place?

Accepted Answer

We enforce strict row-level database security with granular permission controls.

Question 16

Do I need a separate app to use NaliGrid?

Accepted Answer

No, NaliGrid works entirely in your mobile browser. Checklists and timelines are fully responsive on phones and tablets.

Question 17

Can I use NaliGrid offline?

Accepted Answer

Yes, our offline mode lets you check tasks and update checklists even without internet. Everything syncs automatically when you reconnect.

Question 18

How do I accept invitation links?

Accepted Answer

Planners will send a secure invitation email. Clicking the link takes you to a quick registration page to set up your profile and join the event board.

Question 19

Can I track my schedule and assigned tasks?

Accepted Answer

Yes. The coordinator dashboard lists your specific assigned checklist items, shift schedules, and active timeline updates.

Question 20

How does check-in tracking work?

Accepted Answer

Coordinators can manage guest arrivals by checking off names in real-time. This keeps the lead planner updated on venue entry metrics.

Question 21

Can I import my existing event templates?

Accepted Answer

Yes, you can create reusable pipeline templates. You can also duplicate existing events to use as templates for future events.

Question 22

How do I share access with my team?

Accepted Answer

Invite coordinators and team members directly from the dashboard with granular permission controls for each role.

Question 23

Is there a limit on how many events I can manage?

Accepted Answer

NaliGrid allows planners to manage multiple active events concurrently. Your tier limitations on credit storage and coordinator roles apply according to your KYC status.

Question 24

How do clients pay for vendor advances?

Accepted Answer

Clients can load stored-value credits into their secure wallet using Paystack or Korapay. These credits are allocated to vendors and released on milestone completions.

Question 25

Can I download post-event summaries?

Accepted Answer

Yes, you can generate detailed post-event reports summarizing guest arrivals, task performance, and final vendor budgets in standard printable PDF formats.

Question 26

Is there a fee to list my services?

Accepted Answer

No, basic profile listing is completely free. You only pay a small service fee on completed bookings.

Question 27

How do I get paid?

Accepted Answer

Payments are processed through our secure escrow system (coming soon). Clients deposit funds, and payouts are released upon milestone completion.

Question 28

How do planners verify my business?

Accepted Answer

Planners can view your portfolio, verify your previous jobs on the platform, and read authenticated reviews from past event coordinators.

Question 29

Can I manage multiple staff members under one vendor account?

Accepted Answer

Yes, you can invite team members to your vendor profile, allowing them to coordinate setup times, view task allocations, and manage inquiries.

Question 30

How do I get notified of booking inquiries?

Accepted Answer

You receive instant in-app, email, and web push notifications the moment a planner invites you to bid or requests booking coordinates.

Question 31

Can I customize pipeline phases?

Accepted Answer

Yes, you can add, remove, or reorder phases to match your unique event planning workflow.

Question 32

Can I reuse pipelines for future events?

Accepted Answer

Absolutely. Save any event as a template and duplicate it for new clients with one click.

Question 33

How does the 9-Phase Event Tracker work?

Accepted Answer

NaliGrid features a comprehensive 9-phase tracker out of the box, spanning from initial client inquiry, onboarding, design, vendor bookings, and logistics, to on-site coordination and post-event reporting.

Question 34

Can my team members edit tasks in the pipeline?

Accepted Answer

Yes. Planners can invite coordinators and team members to collaborate. You can assign tasks, set deadlines, and track updates in real-time.

Question 35

Is there an option to import lists?

Accepted Answer

Yes, you can import tasks and checklist items via CSV file uploads to rapidly configure your pipeline timelines.

Question 36

How fast does the board sync?

Accepted Answer

Updates are broadcast in under 1 second via websockets to all connected devices.

Question 37

Can coordinators update from their phone?

Accepted Answer

Yes, the live board is fully responsive and works on any device with a browser.

Question 38

Does the board work offline?

Accepted Answer

Checklists and tasks save locally and sync automatically when connectivity is restored.

Question 39

Who can see the Live Board?

Accepted Answer

Only team members invited to the event can access the board. Each user sees their relevant tasks.

Question 40

Can we display the board on a screen at the venue?

Accepted Answer

Yes, the board can be displayed on any screen. It serves as a central operations dashboard.

Question 41

Is the client portal secure?

Accepted Answer

Yes, portals are read-only and accessed via secure magic links. Clients cannot modify any event data.

Question 42

Can I customize what clients see?

Accepted Answer

Yes, you control which sections; budget, timeline, guest tracking; are visible to each client.

Question 43

Do clients need to sign up to view the portal?

Accepted Answer

No. Clients access their portal using a unique, token-based link sent by the planner.

Question 44

Can clients view budgets and payments?

Accepted Answer

Yes, you can choose to make seating charts, timeline milestones, and budget sheets visible.

Question 45

Does it support mobile devices?

Accepted Answer

Absolutely. The Client Portal is fully responsive and optimized for smartphones, tablets, and desktop.

Question 46

Can I track payments to vendors?

Accepted Answer

Yes, the Vendor Tracker lets you manage deposits, milestone payments, and final balances for each vendor.

Question 47

Can vendors update their own status?

Accepted Answer

Vendors with accounts can log in to update arrival times and mark deliverables as complete.

Question 48

How does Naira-native pricing apply to vendors?

Accepted Answer

NaliGrid natively supports Naira (₦) transactions and records, allowing you to track payments without currency conversions.

Question 49

Can I import vendor contacts from spreadsheets?

Accepted Answer

Yes. You can import your vendor lists in bulk using standard CSV files.

Question 50

Is there an escrow system for vendor payments?

Accepted Answer

Planners can securely track payments and milestones on their ledger. Advanced automated escrow payouts are in development.

Question 51

What data is included in the report?

Accepted Answer

Reports consolidate budget summaries, guest attendance analytics, vendor feedback, and timeline milestones into one PDF.

Question 52

Can I export the report as a PDF?

Accepted Answer

Yes, with one click you can generate a professionally formatted PDF ready to share with clients.

Question 53

How does AI help build the reports?

Accepted Answer

NaliGrid integrates Google Gemini to analyze your event logs and metrics, generating clear, professional narrative summaries automatically.

Question 54

Can I upload photos or media?

Accepted Answer

Yes, the aftermath suite includes a Media Library where you can upload and organize event photos, vendor receipts, and logistical documents.

Question 55

Who has access to the completed reports?

Accepted Answer

Only verified planners and team members can compile and edit reports. Once completed, you can download a PDF or share access securely.

Question 56

Is the RSVP sign-up page the same as adding guests manually?

Accepted Answer

No — sign-ups land in a separate review queue first. A planner promotes each one into the real guest list, so a stranger filling out the form can never add themselves directly.

Question 57

Do guests need the NaliGrid app to check in or find their seat?

Accepted Answer

No account needed for guests at any point — the sign-up page, the seat-lookup page, and the QR pass all work from a link or a scan, no login.

Question 58

What happens if a guest forwards their QR pass to someone else?

Accepted Answer

Whoever scans it first gets in. A second scan of the same code is flagged as already used rather than granted entry — the real deterrent is at the door, not the delivery method.

Question 59

Can I import an existing guest list instead of starting from the sign-up page?

Accepted Answer

Yes — CSV import is supported alongside the sign-up page, and both feed the same guest list.

Question 60

What does access-card and QR check-in cost?

Accepted Answer

A WhatsApp e-access card is ₦300/guest and a QR check-in pass is ₦600/guest, both metered from your NaliGrid wallet and charged only when you actually send — never a flat per-event fee for guests you never message.

Frequently Asked Questions

Got more questions?

General

Coordinators & Operations

Payments & Security

Coordinators

Planners

Vendors

Pipelines

Live Board

Client Portal

Vendor Tracker

Aftermath Reports

Guest Management

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